Our return policy lasts 30 days. If more than 30 days have passed since your purchase was delivered, unfortunately, we are unable to offer a refund or exchange. Please see our FAQ page for additional details. To be eligible for a return, your item must be unused and in the same condition that you received it. Non-Returnable Items The following items are not eligible for return: Mystery Boxes Gift cards Sale items How to Start a Return Please complete the following steps to start your return: Step 1: Sign in to your customer account Sign in to your customer account here. If you do not have a customer account, please contact our support team at support@tikigearusa.com. Step 2: Pack your unwanted items Pack the item or items you wish to return. Any box will work, including the original package your order arrived in. Step 3: Purchase postage and mail your items Purchase postage and send your package, along with the completed return form, to: Tiki Gear USA ATTN: Returns PO Box 833 Fort Gibson, Oklahoma 74434 Please make sure to keep your tracking information. Step 4: Watch for your return confirmation email Once your return has been received, we will send you a confirmation email. Please note that this may take a few weeks. After your return is reviewed and processed, we will email you once it is complete. Refunds Once your return is received and inspected, we will email you to confirm that we have received your returned item. We will also notify you whether your refund has been approved or rejected. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of business days. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund. Late or Missing Refunds If you have not received your refund yet, please first check your bank account again. Then, contact your credit card company. It may take up to 10 business days before your refund is officially posted. Next, contact your bank. There is often processing time before a refund appears in your account. If you have completed these steps and still have not received your refund, please contact us at support@tikigearusa.com. Exchanges We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at support@tikigearusa.com. The time it takes for an exchanged product to reach you may vary depending on your location. Shipping Your Return Customers are responsible for purchasing postage and shipping their return items back to Tiki Gear USA. If you are shipping an item valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. Tiki Gear USA does not guarantee that we will receive your returned item.
